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NotesSessionFour015

Designing, Using and Benefiting from Non-Quantitative Metrics
NaomiKarten and BobKing

When you use Quantitative Metrics:

• proceed with caution
• remember that they show only part of the picture
• counting without analysing is risky. Test the metric early.
• ensure that the metric is worth the time it takes to collect the data
• measure the cost of producing the metric
• you may lose value in roll ups
• find out what changed

When you use Non-Quantitative Metrics:

• watch your own reaction
• Conflict metric - if there is / appears to be no conflict where there should be some, pay attention to why
• listen to what is said formally VS informally
• watch body language
• what kind of laughter do you hear?
• watch out for too much drinking, both the amount and the timing
• watch for signs of too much delivery food
• watch for "Do Not Erase" whiteboards left for a long time. Why is nothing changing?
• pay attention to the gut feel that the people have, especially if it conflicts with your Quantitative Metrics. If there is a conflict, check the QM data.
• listen to the noise level
• have a friend help you when you won't be available or able to focus.

SherryHeinze 2004.11.17