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SessionSix004Communicate Effectively with Upper Management Complaints about poor communication between employees and upper management is a typical problem for an organization. Employees complain that upper management's communication is pure spin, which leaves them dizzy and unsure about the organization's direction. Upper management complain that employees whine to them about difficult problems but offer neither a clear definition of the problem; actionable recommendations for fixing the problem; nor an explanation about why fixing the problem is more important than fixing other problems. People in organizations with these complaints are stuck in a communication quagmire. How does does an employee release herself or himself? By learning how to transform their communication into a language that upper management hears and acts upon. We will use both the Satir Interaction Model and Satir Congruence Model to 1) analyze the interaction, 2) reveal patterns, and 3) transform the communication to make it more effective. Join Steve to close the gap between the employee communication as desired by upper management and as perceived. Objectives:
Prerequisites: None Minimum: 6 Maximum: unlimited Constraints: None ProgramScheduleAndSessions2006
Updated: Sunday, March 26, 2006 |