|
Home | Login | Recent Changes | Search | All Pages | Help
SessionThree022Why SLAs Fail - and What To Do So That Yours Succeed
Description A service level agreement is a highly effective tool for helping providers and customers manage expectations, clarify responsibili-ties, and objectively assess service effec-tiveness. But establishing an SLA is a complex undertaking that can create bigger problems than those it is trying to solve. To help you understand why so many SLAs fail and to help you improve your odds of success, I'm offering this consulting session. Bring your questions, issues, problems and curiosities concerning SLAs. We'll discuss them, and I'll offer advice, feedback and recommendations. This session will draw from my more than a decade of experience providing SLA consulting and training internationally. For an SLA FAQ page, numerous articles on establishing SLAs, and an excerpt from my handbook, "How to Establish Service Level Agreements," see http://www.nkarten.com. Back to MondaySchedule2003
Updated: Sunday, January 4, 2004 |
