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ExerAmbigAn Exercise in Ambiguity >---> ExerAmbig Naomi Karten May 21, 2000 Do you ever mystify your customers with vague or ambiguous information? Do you ever provide explanations that seem to leave them befuddled? If you want to know if your policies, standards, procedures, instructions, directions, and explanations make sense, don't trust your own instincts. Return to ArticleInteraction
Updated: Tuesday, January 16, 2001 |